Privacy Policy

1. INTRODUCTION

a) We are committed to safeguarding the privacy of Reiki with Sara website visitors and service users.

b) This privacy notice applies where we are acting as data controller with respect to the personal data of Reiki with Sara website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

c) In this notice, “we”, “us”, “our” and “I” refer to Reiki with Sara and Sara Hughes – Reiki Practitioner.

2. HOW WE USE YOUR PERSONAL DATA

a) This privacy notice tells you what you can expect from us, in respect of collecting and storing your personal information, what we use it for and why:

i. Contact details

ii. What information we collect, use, and why

iii. Lawful bases and data protection rights

iv. Where we get personal information from

v. How long we keep information

vi. Who we share information with

vii. Sharing information outside the UK

viii.How to complain

3. WHAT INFORMATION WE COLLECT, USE, AND WHY

a) We collect or use the following information to provide alternative holistic health care, services and other goods:

i. Name, address and contact details

ii. Gender

iii.Pronoun preferences

iv. Date of birth

v. Emergency contact details

vi. Photographs

vii.Health information (including medical conditions, allergies, medical requirements and medical history)

viii.Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)

ix. Payment details (including card or bank information for transfers and direct debits)

x. Records of meetings and decisions

xi. Call recordings

xii.Nutrition and supplements

b) We collect or use the following information for safeguarding or public protection reasons:

i. Name, address and contact details

ii. Health information

c) We collect or use the following personal information for client app or portal functionality:

i. Names and contact details

d) We collect or use the following personal information to comply with legal requirements:

i.Name

ii.Contact information

iii.Health and safety information

iv.Health information

e) We collect or use the following personal information for information updates, marketing or market research purposes:

i. Names and contact details

ii. Address

iii.Marketing preferences

iv. Personal information used for administration of the research

v. Personal information used for the purpose of research

vi. Records of consent, where appropriate

vii.Health information

f) We collect or use the following personal information for research or archiving purposes:

i. Health information

g) We collect or use the following personal information for dealing with queries, complaints or claims:

i. Names and contact details

ii. Address

iii.Payment details

iv. Account information

v. Purchase or service history

vi. Call recordings

vii.Relevant information from previous investigations

viii.Customer or client accounts and records

ix. Financial transaction information

x. Information relating to health and safety (including incident investigation details and reports and accident book records)

xi. Correspondence

xii.Health information

4. LAWFUL BASES AND DATA PROTECTION RIGHTS

a) Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

b) Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

i. You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

ii. You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

iii. You have the right to ask us to delete your personal information. You can read more about this right here.

iv. You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

v. You have the right to object to the processing of your personal data. You can read more about this right here.

vi. You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

vii. When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

c) If you make a request, we must respond to you without undue delay and in any event within one month.

d) To make a data protection rights request, please contact us using the contact details at the bottom of this privacy notice.

5. OUR LAWFUL BASES FOR THE COLLECTION AND USE OF YOUR DATA

a) Our lawful bases for collecting or using personal information to provide alternative holistic health care services and other goods are:

i. Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

ii. Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

iii. Legitimate interest - to ensure that we are aware of any contra-indications or red flags that are present for the client.

iv. Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

b) Our lawful bases for collecting or using personal information for safeguarding or public protection reasons are:

iii. Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

iv. Our legitimate interests are - to ensure that we are aware of any contra-indications or red flags that are present for the client.

v. Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

c) Our lawful bases for collecting or using personal information for the wix user app or portal functionality are:

d) Our lawful bases for collecting or using personal information to comply with legal requirements are:

iv. Our legitimate interests are - to ensure that we are aware of any contra-indications or red flags that are present for the client.

e) Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are:

f) Our lawful bases for collecting or using personal information for research or archiving purposes are:

ii. Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

iii. Our legitimate interests are to develop evidence of the benefits of reiki and energy healing.

g) Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

iii.Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

iv. Our legitimate interests are to ensure all parties are responded to promptly, treated fairly, equitably and with respect. Furthermore, to provide accurate and appropriate responses.

6. WHERE WE GET PERSONAL INFORMATION FROM

a) Directly from you (service users or clients aged 18 or over)

b) Family members if you are aged under 18; or family members or carers where you have confirmed there is a lawful and legitimate agreement in place to facilitate this e.g. a power of attorney.

7. HOW LONG WE KEEP INFORMATION

a) We store your [the service user’s] personal information for 8 years from your last appointment date in line with the Records Management Code of Practice, covering organisations working within or under contract to, the NHS in England, which is also applicable to adult social care and public health functions commissioned or delivered by local authorities.

8. WHO WE SHARE INFORMATION WITH

a) Data processors:

i. This data processor does the following activities for us: Wix.com Ltd provides the platform for the Reiki with Sara website, hosts our client data and provides marketing integrations.

b) Duty of confidentiality: We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

i. you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);

ii. we have a legal requirement (including court orders) to collect, share or use the data;

iii.on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);

iv. If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied.

9. SHARING INFORMATION OUTSIDE THE UK

a) Where necessary, our data processor may transfer personal information securely outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

Organisation name: Wix.com Ltd

Category of recipient: Storage provider

Country the personal information is hosted by: Israel, U.S

How the transfer complies with UK data protection law: The International Data Transfer Agreement (IDTA)

b) You acknowledge that personal data you submit through our website may be available via the internet around the world. We cannot prevent the misuse of personal data by others if the data processor’s storage systems are unlawfully hacked. You can request for us to store your personal information offline and not submit it via this website, however all financial account data is only available through the data processor, Wix.com Ltd.

c) For further information or to obtain a copy of the appropriate safeguard for any of the transfers above, please contact us using the contact information provided at the bottom of this privacy notice.

10. HOW TO COMPLAIN

a) If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details here:

Reiki with Sara:

i. Post: 68 The Hill, Littlebourne, CANTERBURY, Kent, CT3 1TB, UK

ii. Mobile: 07920 886226

iii.Email: hello@reikiwithsara.com

b) If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO:

The ICO’s address:

i. Information Commissioner’s Office, Wycliffe, House Water Lane, Wilmslow, Cheshire, SK9 5AF

ii. Helpline number: 0303 123 1113

iii.Website: https://www.ico.org.uk/make-a-complaint

Last updated

2 October 2024